Frequently Asked Questions


General

Q.Do you have a nutritionist?

Yes we have our products designed by our nutritionist

Q.Do you provide vegetable salads?

No, we only provide fruit salads

Q.Do you provide Non-Veg?

No

Q.What fruits do you provide?

Some of the premium fruits that we add are Kiwi, Strawberry, Cranberry, Rose Apple, Golden Apples, Red Grapes, Dragon Fruit, Blueberry that comes along with some seasonal fruits Like Chiku, Black Grapes, Green Grapes, Red Apples, Guava, Pomegranate, Honey Melon, Kinu, Banana, Mango, Ber etc.

Health & Hygiene

Q.How do you maintain the hygiene?

We have a three level washing system along with a four stage quality check of the fruits. Our workers wear proper kitchen ware like caps, napkins, aprons etc.

Q.Do you add preservatives?

No.

Q.When do you cut the fruits?

We have different slot timings where preparation is done 45 min prior to the slot.

Q.How do you tackle the pesticides sprinkled on fruits?

We have a three level washing system that ensures proper cleaning of fruits. 

Order

Q.How to order?

Add product to cart -> Checkout -> Fill shipment details -> Apply coupon code if any -> Select payment method -> Finish order. You will receive a text notification on your contact number.

Q.I am not able to place an order online, what should I do?

Apologies for inconvenience, please call us at 0124-2570666 or +91-9810387325 to place the order.

Q.How to cancel your order?

To cancel an order call us at 0124-2570666 within 5 minutes after placing the order.

Q.When I can order.

Time for One Day Time is - 07:00 AM to 06:00 PM. You can subscribe any product at anytime 

Q.What is the average delivery time?

Depending upon the distance from workstation, maximum time can be 45 minutes.

Q.Is there any other mode for ordering?

Currently we are accepting orders via our Website (www.falhari.com), UbearEats, Zomato and Phone Calls (0124-2570666)

Subscriptions

Q.How does subscription system work?

Choose a subscription option of 5 boxes/glasses (1 week) or 20 boxes/glasses (1 month) or 60 boxes/glasses (3 months) and place your order. Our delivery staff will deliver to your address on every working day (Monday-Friday). You can request for a box on Saturday or Sunday via Call thereby ending the subscription in 20 days instead of 30 days only.

Q.What are the time slots that you provide?

We have two time slots. Morning Slot (10 A.M -1 P.M.) and Evening Slot (2 P.M. – 5 P.M.)

Q.Can I skips my box/glass if I am unavailable?

Yes you can. But, you have to inform us about 2 hrs. prior to your slot timing.

Q.Can I get the box at my residential address instead of corporate address in case of my unavailability at my office?

No, you have to skip for the day.

Q.Will I get the same fruits every day?

No, we have different combinations for each day.

Q.How to renew the subscription?

Call us on 01242570666 or +91-9810387325 to renew your subscription

Q.If prices of the subscription increased, do I have to pay more when I renew?

No, you will be charged the price of your existing subscription only.

Payment

Q.What are the payment options available?

Currently we have the following payment options:

  1. Cash On Delivery
  2. PayTm (+91-9810387325)
  3. UPI (7838984163@kotak)
  4. Credit Card/Debit Card or Net Banking

Q.What to do if I paid twice or paid wrongly?

Just drop us an email at hello@falhari.com. You will receive a reply within few hours

Services 

Q.What products do you offer?

To know more about products visit – https://www.falhari.com/collections/home

Q.Can I get a completely customized box?

We are afraid that won’t be possible as it would take us longer time to serve you.

Q.Can I track my order?

You will be notified via a text once the order is out for delivery. We are about to launch live tracking system. Also, you can call on 0124-2570666 to know about the status of the order.

Q.Will I get my order at desk or reception?

Depending upon your company policy, we deliver.

Account

Q.How do I change my password?

Click on ‘Forget your password’ and you will be asked to enter your registered e-mail ID. After submitting the same you will receive password reset information via email.

Fruitful Points

Q.What are Points?

On every online purchase made through Falhari website you receive some points, which you can redeem on your future orders. You can check your points anytime on your dashboard. Make savings!

Q.How to earn points?

There are many ways to earn points, you will recive points for registration, share on social media (Facebook, Instagram, Twitter), placing an online order.

Q.Is there any maximum number of points i can redeem?

There is no maximum limit on points redemption.

Q.I cannot earn/redeem points?

In that case please drop us an email at hello@falhari.com or give us a call at  0124-2570666.

Q.Where can i check my Points ?

Just login to your Falhari Dashboard and there is a Rewards button at the right bottom corner where you can check your points details.